FAQ

Our shipping partners are currently experiencing extended delays due to the combination of COVID (less airlines for shipments) and the Holidays. Please do not be alarmed, your tracking will generally begin to update within a few working days.

If you ordered a battery pack with your jacket, your order may ship via two packages due to shipping restrictions imposed on batteries. If you would like tracking for your battery pack don't hesitate to contact us.

Our Jackets and Vests have a built in USB cable that can plug into any powerbank. When powered, the button allows multiple heating zones to warm up :)

Heating time depends on how much charge your power bank hows. Our small power bank will generally give power for up to 2 hours and our large power bank will last up to 5 hours per charge.

Our sizing charts are listed on our product pages, please review them before ordering and note that our apparel is slim-fit so if you prefer baggy - order a size up!

We are happy to offer a 30-day return policy! To be eligible for a return the order must be in the exact condition you received it in and must be shipped to our return address with tracking included.

Our restock dates are not certain, we are doing everything we can to quickly restock any sold out items.

You can contact us at info@ShopWonderWorld.com or text us at +1 (863) 825-5409! Please allow up to 24 hours for a response :)